Help Desk
FREQUENTLY ASKED
Detailed information regarding our retainer models, custom engineering stacks, and client portal operations.
Unlike standard WordPress or Shopify template setups that rely on heavy plugins and slow down browser performance, DEZIGNORA designs custom API-first architectures (e.g. Next.js storefronts with headless Laravel databases). This guarantees near-instant loading times, pristine security, and unlimited custom design freedom.
To provide elite support, our custom CRM features a database-level round-robin assignment workflow. The moment you brief our studio via any contact form, the database system scans our active agents list, picks the next available specialist, automatically registers the lead, logs an activity timeline audit, and triggers immediate synchronized email alerts.
We maintain a strict service level agreement (SLA) under 3 hours for newly created pipeline records. Our cron scheduler triggers follow-up checks every minute globally, prompting assigned managers via dynamic emails the moment a check-in becomes due.
Yes! The entire DEZIGNORA digital marketing platform (Phase 1) is completely optimized for shared hosting environments. We bypass complex supervisor background daemons by using Laravel's native scheduler mapped via a single cron entry (`* * * * *`). We store sessions in the database to prevent hitting server inode limits, utilize Gzip compression, and enable OpCache via custom `.htaccess` headers to guarantee maximum speed.